The Quality Library

The Quality Library

A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers

Book - 2008
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Book News
This guide to a quality library offer advices and methodology to pinpoint trouble areas and improve systems and processes, including giving administrators an understanding of their supplies and customers, empowering front-line staff to make improvements and better decisions, and boosting employee and team morale. The title offers practical advice and examples to show how process improvement works, and includes multiple figures, appendices, worksheets, and a glossary. Tools are also included for staff to measure the performance of new processes, allowing the library a means of quantifying their effects. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)

Publisher: Chicago : American Library Association, 2008
ISBN: 9780838909522
0838909523
Branch Call Number: 025.1 LAU
Characteristics: xiv, 144 p. : ill. ; 28 cm
Additional Contributors: Wilson, Ray W.

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