Dealing With Difficult People
Powerful Solutions for Handling Diverse Personalities and Challenging SituationsStreaming Video - 2013
Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this program, you'll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground along with when to walk away. You'll know exactly what to say and do to defuse volatile situations and bring out the best in people-no matter how difficult they are.
Publisher: [United States] : SkillPath? Seminars : Made available through hoopla, 2013
Branch Call Number: eVideo hoopla
Characteristics: 1 online resource (1 video file (ca. 65 min.)) : sd., col